Last updated: February 2026

Buddied Up respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our support services.

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1. Who We Are

Buddied Up is an independent support service provider operating across Western Sydney and the Lower Blue Mountains. We provide personal support, domestic assistance, community engagement, respite, and related services to individuals and families.

 

2. What Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Address and suburb

• Age and general background details

• Support needs and requested services

• Emergency contact details

• Information provided in enquiry or contact forms

• Information shared during consultations or service delivery

We may also collect non-identifying website data such as browser type, device, and pages visited for analytics purposes.

 

3. How We Collect Information

We collect information when you:

• Submit a contact or enquiry form

• Contact us by phone, email, or message

• Book or request services

• Communicate with our team

• Visit our website (via cookies and analytics tools)

 

4. Why We Collect Information

We collect and use personal information to:

• Respond to enquiries

• Arrange and deliver support services

• Communicate with clients and families

• Manage scheduling and administration

• Maintain safety and quality of care

• Improve our services and website

• Meet our legal and duty-of-care obligations

 

5. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure digital storage systems

• Restricted access to client information

• Staff confidentiality obligations

• Internal privacy and data handling procedures aligned with industry best practice

 

6. Disclosure of Information

We do not sell or rent personal information.

We may disclose personal information only when necessary to:

• Deliver agreed services

• Coordinate with family or authorised representatives

• Respond to emergencies

• Meet legal or regulatory requirements

• Work with professional advisers (such as accountants or legal advisers)

 

7. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand website traffic and improve user experience. These tools do not usually identify you personally.

You can disable cookies in your browser settings if you prefer.

 

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Please contact us using the details below.

 

9. Complaints

If you have concerns about how your information has been handled, please contact us. We will respond within a reasonable timeframe and work to resolve the issue.

 

10. Contact Us

For privacy questions or requests, please contact:

Buddied Up
Email: info@buddiedup.com
Phone: 0422 907 585
Service Area: Western Sydney & Lower Blue Mountains